Privacy Policy

1. Introduction

Bakers District ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bakersdistrict.ae, place an order, or interact with us through any channel. This policy is in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and delivery address when you place an order
• Payment information (processed securely through our payment provider; we do not store card details)
• Company information when you submit a wholesale inquiry
• Messages and feedback you send to us via our contact form, email, or WhatsApp
• Account information if you create an account on our website

We also automatically collect certain information when you visit our website:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source

3. How We Use Your Information

• To process and deliver your orders
• To communicate with you about your orders, inquiries, and account
• To send you marketing communications (only with your consent)
• To improve our website, products, and services
• To comply with legal obligations
• To prevent fraud and ensure the security of our platform

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality (cart, authentication)
• Analytics cookies: Help us understand how visitors use our website (Vercel Analytics)
• Marketing cookies: Used to deliver relevant advertisements (only with consent)

5. Data Sharing

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

• Delivery partners to fulfill your orders
• Payment processors to handle transactions
• Analytics providers to improve our service
• Communication platforms (email, WhatsApp) to send order updates

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

Under the UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@bakersdistrict.ae.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS). Payment processing is handled by PCI-DSS compliant providers.

9. Contact

If you have questions about this Privacy Policy or our data practices, please contact us: